Complaints
This process applies when a person makes a complaint to the Gambling Commission about how the Secretary has handled a complaint made to him or her about the conduct of class 4 gambling. The functions of the Gambling Commission under this provision must be undertaken by a division of the Commission.
Link to application form:
Note: These documents are in Adobe Acrobat (.pdf) format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.
 | Complaint made to Secretary about the conduct of class 4 gambling at a particular venue or by a class 4 licence holder | |
| Secretary investigates complaint and then notifies the complainant of any action that has been or will be taken and the nature of that action | |
| If complainant is dissatisfied with the Secretary’s handling of the complaint, he or she may complain to the Commission using the specified form | |
| Chief Gambling Commissioner decides who is to be part of the Division to deal with the matter | |
| Division notifies the Secretary of the complaint The Commission will ask the Secretary to provide, normally within 10 working days, a report about the handling of the complaint. | |
| Secretary provides report to the Commission | |
| Division considers Secretary’s report | |
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If the Division considers that the complaint was not handled properly, the Division is to report this to the Minister | | If the Division considers that the complaint was handled properly, Division notifies the complainant and the Secretary of its view |
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Division notifies the complainant and the Secretary of its view and its report to the Minister | | |