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Practice Notes
Application for Casino Operator's Licence
Application for the Renewal of Casino Venue Licence
Application by Secretary to Suspend or Cancel Casino Licence
Application for Mortgage, Charge or Encumbrance
Application to Transfer or Alienate as a Result of Mortgage, Charge or Encumbrance
Application to Approve Casino Venue Agreements or Amendments
Appeals
Application by Casino Licence Holder or Request by Secretary to Specify, Vary or Revoke the Conditions of a Casino Licence
Application for Temporary Authority to Operate a Casino
Orders to Remove or Circumvent Significant Influence in a Casino of an Associated Person
Complaints
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Complaints
This process applies when a person makes a complaint to the Gambling Commission about how the Secretary has handled a complaint made to him or her about the conduct of class 4 gambling. The functions of the Gambling Commission under this provision must be undertaken by a division of the Commission.
Link to application form:
Note: These documents are in Adobe Acrobat (.pdf) format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.
 | Complaint made to Secretary about the conduct of class 4 gambling at a particular venue or by a class 4 licence holder | |
| Secretary investigates complaint and then notifies the complainant of any action that has been or will be taken and the nature of that action | |
| If complainant is dissatisfied with the Secretary’s handling of the complaint, he or she may complain to the Commission using the specified form | |
| Chief Gambling Commissioner decides who is to be part of the Division to deal with the matter | |
| Division notifies the Secretary of the complaint
The Commission will ask the Secretary to provide, normally within 10 working days, a report about the handling of the complaint. | |
| Secretary provides report to the Commission | |
| Division considers Secretary’s report | |
If the Division considers that the complaint was not handled properly, the Division is to report this to the Minister | | If the Division considers that the complaint was handled properly, Division notifies the complainant and the Secretary of its view |
Division notifies the complainant and the Secretary of its view and its report to the Minister | | |
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